# Orders
# Reorder
To reorder a past custom product from the seller, buyer can chat with the seller in the existing chat by clicking on the 3 dots at the end of the specific enquiry. A drop down will appear and the buyer can click on 'Go to Chat' to navigate to the chat with the seller.
# Order with PO
The "Order with PO" feature allows buyers to place orders using a Purchase Order (PO) instead of the standard checkout process. This is particularly useful for businesses or bulk buyers who require official documentation for procurement. At the homepage, buyers can click 'Order with PO' button.
# Upload PO here!
To use the "Order with PO" feature, start by entering the Project Details, Remarks, and PO Number in the form. Next, attach your Purchase Order (PO) document (max size: 2MB). Then, check the box to confirm that you have read and accepted the Terms & Conditions. Finally, click "Upload" to submit your request for processing.
# Checkout
Checkout process is designed for simplicity and speed. From selecting your items to completing payment, we've streamlined every step to ensure a hassle-free and secure shopping experience.
# Manual Payment Method
Simply choose 'Manual Payment' during checkout. You'll receive instructions on how to complete your purchase, making it convenient for those who opt for bank transfers or other offline payment options.
# Credit Payment Method
It's allows you to conveniently use your credit for a seamless and hassle-free transaction, making it quick and easy for our valued customers.
# Save as Favourite & Apply
To save time on delivery detail input on next order, click 'Save to Favourites' button. On the next order, click 'Favourite Projects' button and choose your saved favourite project to auto fill the form.
# Cancel Order
To cancel order, click the 'Cancel Order' button at the top right of the checkout page.
# Order Details
# Delivery Information
Click 'Orders' icon and click on the order number to view the order and delivery details.
# Delivery Tracking
To track the delivery order, click on the location icon.
# Delivery Tracking (Manual)
Then, the information of the delivery order will displayed.
# Delivery Tracking (eBuild Go)
Then, the map information of the delivery order will displayed
# Delivery Order Acknowledgement
This confirmation ensures your order is in progress and provides estimated delivery details, giving you peace of mind and tracking your purchase status.
To acknowledge delivery order, click on the handshake icon to proceed with the acknowledgement process.
Buyer can take place several actions to the delivery order such as accept, dispute, and reject.
# Accept Delivery Order
To accept delivery order, click on the 'Acknowledge Do' button at the middle bottom of the page.
# Dispute Delivery Order
To dispute delivery order, click on the pen icon beside the record. Then, the dispute form will displayed to enter the details of the dispute.
The figure above shows a sample dispute form after clicking the 'handshake' icon.
# Reject Delivery Order
To reject delivery order, click on the 'Reject Do' to reject the order.
# Review
Once the order is completed, click the 'Order' icon. Click on the order number to go to the order details page. Scroll to the bottom of the page to find delivery orders. Click on the 'Rate' button with the thumbs up icon to leave a review of the order.
# Invoice
Easily view your invoice post-purchase by accessing your account. It provides a detailed breakdown of your order, including pricing, services charge, and payment information, for your reference and records.
# Download Invoice
To download invoice, go to invoice tab in the profile icon. At the preferred invoice, click the 3 dots on the right and click on 'view PDF'. Once the button is clicked the download process is automatically initialised.
# Extend Credit Period
To extend credit period, click on 3 dots at the right of the selected invoice. A drop down will appear, click on 'Extend Credit Period'. Extend credit period is only eligible 7 days before and after the due date.
# Payment
Click on the 'Payment' button on the top right of the page. Once clicked, there will be 2 options given, full payment and partial payment. The 2 options are further explained below.
# Full Payment
Click the checkbox to select the invoice. once selected, the outstanding total of the invoice will be shown on the right. The total will be updated automatically.
# Partial Payment
Click on the 'pen' icon on the right of the invoice box to access Alter Payment form. When the box pops up, enter the preferred amount to pay at the 'Payment' box.
Users can enter the amount they want to pay and the outstanding amount will be updated accordingly.
# Payment Method
To make payment, choose from the options to pay by online banking or manual payment. Click on the 'Proceed' button to make payment.
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