# Order

# Accept Orders



This video demonstrates how to efficiently manage and accept orders from eager buyers on the e-Build platform.

# Order Details

# Download Purchase Order

An image Click on the 'Orders' in Profile icon tab. Then click on the preferred order number. Click on the 'Purchase Order' button in orders details page.

An image The figure above shows a sample of a downloaded purchase order.

# Delivery Orders

# Create Delivery Order




Once the transaction is completed on buyer's end, seller will create a delivery order to initiate shipment. Click on the 'Create' button.

# Delivery Order (Manual)

Create new DO will pop up. Fill in the form with the details accordingly. Click the 'Save button to create the delivery order.

# Resolve Dispute (Manual)

An image

When the buyer disputed the delivery order, the seller can resolve by clicking on the 'Exclamation Mark' icon.

Then, the ongoing dispute will show up. Seller can decide to accept the dispute or reject.

# Delivery Order (eBuild Go)

Create new DO will pop up. Fill in the form with the details accordingly. Check on the checkbox for eBuild Go and select the driver from the dropdown list. Click on the 'Save button to create the delivery order.

# Resolve Dispute (eBuild Go)

An image

When the buyer disputed the delivery order, the delivery status will update to 'Disputed'.

# Delivery Tracking

An image To track the delivery order, seller can click on the location icon.

# Delivery Tracking (Manual)

An image The delivery status will display and update accordingly from time to time.

# Delivery Tracking (eBuild Go)

An image The delivery status and the current location of the driver will display and update accordingly from time to time.

# Cancel Delivery Order

An image To cancel delivery order, click on the 'Order' icon. Click on the 'Trashcan/Dustbin' icon under the Actions column at the preferred DO list.

# Upload Signed Delivery Order




When delivery is completed, seller is supposed to upload the signed delivery order (signed by buyer) as buyer's acknowledgement. Click the green 'Upload' icon to open the upload pop box. Once the the document is uploaded, click on the 'Upload' button to load it into the system.

The figure above shows the form for users to upload a signed delivery order.

Last Updated: 10/13/2023, 2:49:58 PM